Before enrollment
We encourage every learner or team contact to review the course description, schedule, included resources, technical requirements, support level, and expected workload before purchase. If anything is unclear, contact us before enrolling so we can confirm fit and availability.
Refund eligibility
Refund eligibility depends on the purchased program, access status, start date, and whether digital materials, private sessions, recordings, feedback, or custom preparation have already been delivered. Some cohort seats, team workshops, discounted bundles, and custom programs may have limited or non-refundable terms once access is issued or preparation begins.
How to request a refund
To request review, email info@engineeredmindsllc.com with your name, contact email, course or workshop name, purchase date, and reason for the request. We may ask for additional details to locate the enrollment record and determine whether the request fits the stated program terms.
Processing
Approved refunds are generally returned to the original payment method when possible. Processing time may vary based on the payment provider, bank, card issuer, or platform used for enrollment. Fees charged by third-party processors may be non-refundable where permitted by applicable rules.
Alternative options
When a refund is not available, Engineered Minds LLC may, at its discretion, offer alternatives such as transferring to a later cohort, changing to a different track, extending access for a defined period, or applying credit to another eligible program. These options are not guaranteed and must be confirmed in writing.
Contact
Refund questions can be sent to Engineered Minds LLC, 4919 Pentridge Street, Philadelphia, PA 19143, by email at info@engineeredmindsllc.com, or by phone at (215) 327-4758.